PlayOJO Terms and Conditions

Welcome to PlayOJO Online Casino. These Terms and Conditions govern your use of our website, our mobile applications and all services we provide, including our casino games, live dealer tables and bingo rooms. By creating an account with us, you agree to be bound by these terms in full. We operate PlayOJO Online Casino as Skill On Net Ltd, registered in Malta under Reg. No. C50024, with our registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for our UK-facing players is supplied by Skill On Net Limited, registered in England and Wales under No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT.

Our Licence and Regulatory Status

We hold a remote gambling licence issued by the UK Gambling Commission, account number 39326, granted to Skill On Net in 2014. These terms are governed by English law, and the courts of England have sole jurisdiction over any dispute arising from your use of PlayOJO. Our random number generator is independently audited by iTech Labs, and player funds are held separately at Barclays, meeting the Gambling Commission's medium level of funds protection. eCOGRA acts as our authorised alternative dispute resolution (ADR) body should a complaint remain unresolved after our internal review.

Outside the UK, Play OJO trades under different regulatory arrangements. Our German site is operated under a Gemeinsame Glücksspielbehörde der Länder virtual slot machine permit, and other European markets operate under Skill On Net PT Ltd's Malta Gaming Authority licence MGA/CRP/171/2009/06. In South America, our brand trades as PlayUZU.

Eligibility and Account Registration

To open an account and use the PlayOJO login page, you must be at least 18 years old and legally resident in a territory where our services are permitted. Only players physically located in Great Britain may access our UK casino and bingo product. You may only hold one account with us, and the details you provide during registration must be true, current and complete. We reserve the right to run identity, age and eligibility verification checks at any point, and an account judged ineligible for a promotional offer at sign-up will be notified by e-mail.

• You must provide accurate personal and payment information when registering
• You must keep your Play OJO login credentials confidential and secure
• You must notify us immediately if you suspect unauthorised access to your account
• You must not create multiple accounts or attempt to circumvent our verification process

Currency, Deposits and Withdrawals

We set GBP as the default account currency, though your account will update to match your first deposit currency, including EUR, USD, CAD, AUD, CHF, DKK, NOK, SEK, ZAR or RUB. Once set, your account currency cannot be changed. Our minimum deposit is £10 (or the fixed equivalent) across every payment method we support, including PayPal, Paysafe, Visa, Mastercard, Open Banking and Apple Pay. We do not apply a minimum withdrawal amount, though withdrawals under £5 may, at our discretion, be issued by cheque.

We operate a closed-loop withdrawal system: if your original deposit method cannot accept a withdrawal, we will require full verification of an alternative method held in your own name before releasing funds. Wire transfer withdrawals carry a £10.00 fee, waived above £500, while card and e-wallet withdrawals are free. All withdrawal requests must be submitted through the withdrawal page within your account - we never accept withdrawal instructions by e-mail or telephone. We aim to process the large majority of withdrawals within a few hours, and around 95% are completed within minutes, though wins of £5,000 or more and jackpot payouts may take longer while we complete our verification. If a withdrawal cannot be completed to your chosen method and no alternative is provided, we will return the funds to your bankroll after 7 days.

Bonuses, OJOplus and the Fair Play Policy

Every reward we offer at PlayOJO Casino is free from wagering requirements, and every bonus win is paid to you as real cash. Our welcome offer for new casino players credits 50 free spins after a first deposit of £10 or more, with any winnings from those spins kept outright. Our bingo welcome package offers 500 free bingo tickets once £10 has been wagered on bingo following a qualifying deposit, alongside 10 days of free bingo in our Rookies Room. New players registering from Northern Ireland are excluded from the bingo welcome offer.

Our OJOplus feature returns a percentage of every real-money bet you place, win or lose, credited to a separate OJOplus balance that you can move to your real-money balance at any time with no wagering attached. The percentage varies by game and is published within your account; it can change without notice, and any unredeemed OJOplus balance is removed after 180 days of inactivity. Our OJO Levels loyalty programme awards points for every game played, unlocking free spins, OJO Wheel spins, Prize Twister rewards and cash as you progress - levels never go down, only up. We also run daily Kickers, personalised offers you may see referenced as a playojo kicker code or play ojo kicker code within your account; these are individually generated and cannot be transferred between players.

All rewards, including OJOplus accrual, level progression and OJO Wheel prizes, are governed by our Fair Play Policy. We reserve the right to remove current and future rewards, adjust your balance or close your account where we identify low-risk betting patterns, such as hedge betting, doubling systems or collusion between players, or where a deposit is made with no genuine intention of risking the funds at play.

Games, RTP and Bingo Rules

We offer thousands of slot titles, including over 370 jackpot slots and Megaways games, alongside blackjack, roulette, live dealer tables, scratch cards, video poker and Slingo. Our bingo product operates as a fully separate real-money lobby with no free-play mode, running 90-ball, 80-ball and 75-ball formats across branded and jackpot rooms. Displayed jackpot amounts, including those on our must-drop and Dream Drop games, are indicative; the amount confirmed by our server at the moment of the win is what is paid. Bingo return-to-player figures are variable by design, depending on ticket sales and prize structure, and typically sit between 70% and 90%.

Customer Support and Complaints

Our support team is available 24/7 through live chat once you have logged in, and by e-mail at support@playojo.com. Where a complaint is escalated to a manager or supervisor, we aim to provide a decision within 96 hours. If you remain unsatisfied with our final response, you may refer your complaint to eCOGRA as our authorised ADR provider.

Restrictions, Liability and Changes to These Terms

We restrict access to our UK casino and bingo product to players located in Great Britain, and we may suspend or close an account where we reasonably suspect fraud, underage play or a breach of these terms. We provide our services on an "as available" basis and, to the extent permitted by law, we exclude liability for losses arising from factors outside our reasonable control. We may update these Terms and Conditions from time to time to reflect regulatory, operational or product changes; continued use of our services after an update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these terms, your account, or any aspect of our service, please contact our support team at support@playojo.com, available around the clock via live chat and e-mail.